Terms of Service

1. Kleos and these terms

Kleos is a service that researches your market, plans and drafts your content (posts, articles, newsletters and images), publishes what you approve and tracks how search engines and AI assistants see your business. It is operated by New Odyssey ("New Odyssey", "we", "us"). These terms are an agreement between New Odyssey and the business or person who signs up for Kleos ("you"). By creating an account, checking the box at sign-up or using Kleos, you agree to them, on behalf of yourself and any business you represent. Kleos is for business use; if you don't agree, don't use it.

Features, allowances and limits depend on your plan. Anything marked "Coming soon" or "Early access" on our site or in the app isn't part of what you buy until we mark it live, and early-access features may change or be withdrawn.

Our privacy policy and Kleos's data export and deletion policy explain how we handle information and form part of these terms. If you need a data processing agreement, our Data Processing Addendum (currently a draft) sets out how we process personal data on your behalf.

2. Publishing and connected platforms

When you connect LinkedIn, Meta (Facebook, Instagram and Threads), Google (including YouTube), X, Pinterest, TikTok, Webflow, WordPress, Shopify, Wix, HubSpot, Ghost, Mailchimp, Kit, Klaviyo, ActiveCampaign, beehiiv or another platform, you authorize Kleos to act on your behalf only for the actions you approve, and you remain responsible for following each platform's terms and policies. Platforms can change or withdraw their APIs, so we can't guarantee any integration stays available. You can disconnect an integration at any time.

If you turn on automatic approval or publishing, Kleos publishes drafts that pass its checks without asking you first. You're responsible for content published that way, just as for content you approve yourself.

We don't guarantee any search ranking, AI-assistant recommendation, traffic, leads or revenue.

3. Accounts and workspaces

Give accurate details, keep access to your sign-in email secure, and tell us straight away if you think someone else has used your account. You're responsible for what happens in your account and workspace. Workspace owners decide who can join and with which role.

4. Plans, trials and billing

• Prices are in US dollars and exclude any taxes that apply. Payments are processed by Stripe.
• Monthly plans are billed in advance each month and renew automatically until you cancel.
• Paid monthly plans start with a 7-day free trial, which needs a card. If you don't cancel before the trial ends, the plan starts and your card is charged the monthly price. Cancel during the trial from your Plan page and you won't be charged. Each workspace gets one trial.
• Usage beyond a monthly plan's allowances is billed at the published extra-usage rates, in arrears, on your next invoice. Automatic drafting never goes beyond your allowances.
• We may change prices with at least 30 days' notice by email. A new price applies from your next billing period after the notice ends; it never changes a lifetime license you've already bought.

5. Canceling and refunds

You can cancel a monthly plan at any time from your Plan page. It stays active until the end of the period you've paid for, then ends. Your workspace and data stay available to read and export after that.

Monthly fees are charged in advance and aren't refunded for the rest of a billing period after you cancel, except where the law requires it. If you were charged in error, email clio@new-odyssey.com and we'll put it right. The lifetime license has its own 30-day refund, below.

6. The lifetime license

The lifetime license is a one-time payment of $199 for one workspace. We sell at most 315 of them. There's nothing to renew and no monthly charge.

• "Lifetime" means the life of the product: for as long as New Odyssey runs Kleos as a service. It isn't the lifetime of the buyer or of your business.
• It includes the allowances listed on the offer and on your Plan page when you buy, which reset each calendar month and stop at their limit (there's no extra-usage charge). We won't reduce the allowances of a license you've bought.
• Articles and newsletters are written by the same AI model as the monthly plans. Social posts, monthly planning and buyer research use a lighter model than the monthly plans and your free first post, and quick tasks (tagging, sorting AI-assistant answers) a lighter one still, to keep a one-time price sustainable.
• It covers the features on the offer. New features may be offered on monthly plans or as paid add-ons.
• It belongs to the workspace it was bought for and can't be transferred, resold or split. You can add a monthly plan at any time for more, and keep the license for when that plan ends.

Fair use: the license is for running your own business in the normal way the offer describes. Don't resell or share access, run it for other businesses, automate bulk use or try to get around its limits. If use goes well beyond what a typical license holder does and affects the service for others, we'll contact you first and agree on a fix, such as moving to a monthly plan. We won't end a license for fair-use reasons without notice and a chance to fix it.

30-day refund: if the license isn't right for you, email clio@new-odyssey.com from the address you sign in with within 30 days of paying, and tell us the workspace name. You don't need to give a reason. We refund the full price to the original payment method through Stripe (banks usually take 5 to 10 business days to show it), and the license ends when the refund is made. Your workspace and data aren't deleted: you can export them or choose a monthly plan. Please ask us before disputing the charge with your bank; a refund is quicker.

7. If Kleos closes

If we decide to stop running Kleos, we'll tell every account owner by email at least 90 days before it closes. Until it closes you can keep using it and export your data at any time, as the data export and deletion policy describes. That is when a lifetime license ends.

8. Your content and your customers' data

You own what you put into Kleos and what it produces for you ("your content"), subject to anyone else's rights in it. You give us permission to host, process and send your content only to run Kleos for you, to support you and to keep the service secure. We don't use your content to train AI models, and we don't share it with other New Odyssey products.

For information about your subscribers and the people your content mentions, you decide what's collected and why, and we process it on your behalf and on your instructions. You're responsible for having a lawful basis and any notices or consents you need to collect it, and for answering their requests (we'll help).

9. AI-generated output

Kleos uses AI models. Their output can be inaccurate, incomplete or similar to what others receive. Kleos gives you ways to review it, and you're responsible for checking output before you rely on it or send or publish it, and for making sure it's accurate and lawful.

10. Acceptable use

Don't use the service to:

• break the law or anyone's rights, including privacy, intellectual property and consumer-protection laws;
• publish or send deceptive, defamatory or fabricated claims or reviews, or send spam;
• impersonate anyone, or hide that content or a conversation comes from AI where the law or a platform requires you to say so;
• create or share unlawful, harmful, hateful or sexually explicit content, or anything that exploits children;
• access other customers' data, probe, overload or reverse-engineer the service, upload malware, or get around usage limits;
• buy or sell links disguised as editorial coverage, or publish content to platforms in breach of their rules.

We may suspend an account that breaks these rules. Where we can, we'll tell you first and give you a chance to fix it.

11. Service providers (subprocessors)

Kleos relies on these providers, each processing data on our instructions and only for the purpose shown:

• Render: hosting, databases and backups, in the United States.
• Cloudflare: file storage and networking.
• Stripe: subscription and license payments (card details go to Stripe, never to us).
• Resend: sending email.
• Anthropic: AI research and writing.
• OpenAI: AI writing, images and narration, and AI-assistant visibility checks.
• DataForSEO: search and keyword data.
• Exa: web research.

Services you choose to connect (your calendar, CRM, email tool or website, for example) receive data under their own terms when you connect them, and you can disconnect them at any time. We'll update this list before adding a provider that handles your content.

12. Availability and changes

We work to keep Kleos available and secure, but it's provided without a service-level guarantee unless we agree one in writing. We may change or remove features, and we'll give reasonable notice before a change that materially reduces what you've paid for.

13. Disclaimers and limitation of liability

To the extent the law allows, Kleos is provided "as is" and "as available", and we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We aren't liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data. Our total liability for any claim relating to Kleos is limited to the greater of the amount you paid us for Kleos in the 12 months before the claim and US$100. Nothing in these terms limits liability that can't be limited by law.

14. Suspension and termination

You can stop using the service and delete your workspace at any time. We may suspend or end access for a serious or repeated breach of these terms, or for non-payment. When an account ends, you can ask us for an export of your content for 30 days, after which it may be deleted.

15. Disputes and governing law

If you have a complaint, email clio@new-odyssey.com first; we'll try to resolve it with you within 30 days. We will specify here the US state whose law governs these terms and where disputes are heard. Until we do, these terms are governed by the laws of the place where New Odyssey is established, without regard to conflict-of-laws rules, and its courts decide any dispute. Nothing in these terms removes rights you have under the law where you're based that can't be limited by contract.

16. Changes to these terms

We may update these terms and will change the date above when we do. We'll email account owners at least 30 days before a change that materially affects them takes effect. If you keep using the service after that, the new terms apply; if you don't agree, you can cancel (and, within its refund window, ask for a lifetime license refund).

17. General

These terms, with the privacy and data policies they mention, are the whole agreement between you and New Odyssey about Kleos. If a part can't be enforced, the rest still applies. Not enforcing a part isn't a waiver of it. You can't transfer these terms without our agreement; we may transfer them to a successor that takes over Kleos, and we'll tell you if we do.

18. Contact

Questions about these terms, refunds and anything else: clio@new-odyssey.com.